How To Talk to a Real Person:  The Ultimate Xero Customer Support Phone Number

Trying to get phone support when something goes wrong with your Xero software can be a frustrating experience.

Xero Help Australia

Get on the Fast Track to Help

Computers, phones, gadgets, add-ons, online software and other kinds of tech products may work fine out of a box, but sooner or later, you're likely to have some kind of issue that you'll need to troubleshoot or fix.
Customer Support is theoretically there to help, but calling can be a disappointingly unpleasant experience. Websites may bury the 1800 number, automated systems at the other end of the phone mishear words, and you spend most of your time either pressing buttons or shouting "Yes" and "No" at the phone. All this keeps you from doing the only thing you really want to do: talk to an actual human being who can solve your problem.

Xero's Best Toll-Free/1800 Customer Phone Number in Australia

You came here to see Xero's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Xero agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Xero anyways and help you with your issue. Common reasons that people try to call Xero customer support department include password changes, choosing a bank account, books are messy, quick new file startup and setup. Unfortunately, right now Xero doesn't have any phone numbers but you can email them. Rather than call Xero we recommend you tell us what issue you are having and then possibly contact them via email or chat.

Does Xero have a phone number I can call for instant human support?

The short answer is NO. Xero does not offer inbound phone support but they will call you in 24-48 hours after you have put your query to them via email. If you can't find the answer to your question in one of their support articles on Xero Central, they urge you to send them an email and they will email you back. Xero also quotes on their website "Phone support and call centre helplines have a reputation for poor service and offering a frustrating experience to the caller" and this is "Why Xero doesn't have a helpline or phone support."

So, how does Xero support work?

Well, I am glad you asked - here is the exact quotes from Xero themselves straight from their website:
When you’ve got a question about using Xero, here’s the way it works.
  1. We recommend you do a search in Xero Central which is Xero’s online help and resource centre. It’s the fastest way to get an answer.
  2. If you don’t find the answer you need in the support articles or discussions, scroll to the bottom of any support article, and click the Get in touch button.
  3. Enter your question and any other details. You can include your phone number so we can call you back if it’s super urgent. Enter your email address, then click Send.
  4. Your question will be prioritised and directed to an appropriate support team member.
  5. The support team member will review any previous issues and communication between you and the support team, then send you a response by email. They may ask if you’re willing to invite them into your Xero organisation so they can see what’s been done and advise you what to do. But they won’t make any changes (even with your permission). They may also request your telephone number if they need to talk to you.
  6. Once your question is answered, the details are kept securely on file so we can refer to them if your contact us again. You can also keep copies of the email correspondence to refer back to.

But I need help with my Xero payroll today

I really do sympathise with you. I know how scary and frustrating this is. You simply can not wait for 24 hours for someone to get back to you and then the email you receive may not be the best advice. So, another two alternatives to get you up and going:
Phone me on 0427 66 99 69 or
go to Xero Help Australia that specialises only in getting small business starts up going on Xero on the phone, can help with payroll and you will be tax compliant because they are registered for tax compliancy.